As far as I'm aware this wasn't even made public knowledge - so yeah, damn right I want to know the reasons why they're in special measures

Yes! We should also be made aware of their requirements to put things right. How can they expect some people to accept a telephone call back as an appointment or important consultation ( not giving a time for call back or even a time slot), what about those who are unable to receive phone calls during working hours? What about those who are unable to carry a phone with them due to their policies within their work place? Alot of social care/ hospitals do not allow you to carry phones with you so how is this an option for those people? The difficulty in accessing a same day appointment is almost impossible, given the alternative ' lottery' service provided is a telephone call back on the surgeries difficult terms! It's an unfare health care lottery system currently .